2️⃣ REFUNDS & RETURNS POLICY
Right to Cancel
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Under the Consumer Contracts Regulations, you have 14 days from receiving goods to cancel your order.
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To cancel, notify us via email or in writing with your full name, address, and order details.
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Personalised items cannot be cancelled unless faulty or damaged.
Returns
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Goods must be returned within 14 days of cancellation.
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Items must be unused and in original condition.
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Return shipping is at the customer’s expense.
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Proof of postage is required.
Refunds
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Refunds are issued within 14 days of receiving returned goods or proof of return.
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Original delivery costs are non-refundable.
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Exchanged items will incur new delivery charges.